From deposits and withdrawals to betting rules and account issues, xabji's Help Center is always here to help.
Select the type of issue you're experiencing
Log in to your xabji account with your mobile number and password, then click the "Deposit" button.
Select Mobile Pay as your payment method and enter the amount. Minimum deposit starts from ৳200.
Send the amount to the xabji Mobile Pay number shown on screen. Make sure to save your transaction ID.
Your balance is usually credited within 5–10 minutes. If not, please contact support.
Xabji's team is ready to help you 24 hours a day, 7 days a week
Issues on online platforms are not uncommon. Payments get stuck, logins fail, or bonus terms cause confusion. At xabji, we believe a platform's true quality isn't just in its games — it's in how quickly and helpfully it supports you when something goes wrong.
The xabji Help Center offers step-by-step guides, video tutorials, and direct access to live support. Our support team speaks Bengali fluently — explain your issue in your own language and get it resolved without any barriers.
Many users report that their balance wasn't credited even after completing a Mobile Pay payment. The most common cause is an incorrect reference number. xabji generates a unique transaction reference for every deposit, which must be entered exactly in the Mobile Pay "Reference" field. Without it, the system cannot automatically match the payment to your account.
Important: When making a Mobile Pay payment, always enter the reference code provided by xabji exactly as shown. Keep a screenshot of the transaction — it'll come in handy if anything goes wrong.
All withdrawal requests on xabji are manually reviewed to prevent fraud, which can occasionally add a little extra time to the process. Once approved, however, funds reach your Mobile Pay or Nagad in as little as 5 minutes. For your first withdrawal, KYC verification is required — simply upload a scan of your National ID. Once approved, you won't need to do it again.
Xabji takes your account security seriously. Enable two-factor authentication (2FA) — it's free and takes under 2 minutes to set up. Never share your password or OTP with anyone. xabji customer service will never ask for your password. If someone claims to be an xabji representative and asks for it, it's a scam — report it to us immediately.
Warning: xabji will never ask for your password, OTP, or banking details over the phone or by message. If you receive any such contact, report it immediately to support@xabji.com.
Most bonus issues are easier to resolve than you'd think. The most common misconception is that bonuses can be withdrawn before the wagering requirements are met — they cannot. Head to the "My Bonuses" section on xabji to see a full breakdown of your current bonus progress, including how much you've wagered and how much is left.
Important information about xabji support